a conservative heretic commenting on hypocrisy and stupidity in a world with too much of both
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Customer Service

Neither Rain nor Snow nor Common Sense. . .

Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.

imagesCanada’s postal service announced a few months ago that it was ceasing door-to-door mail delivery. Instead, it would install neighbourhood mail boxes and people would be required to go to their assigned box to pick up their mail. Canada Post has been installing these mail boxes in newly built neighbourhoods for years and the Crown Corporation has indicated that it needs to make this change across the board in order to cut operation costs.

This isn’t an issue that I’ve been too concerned about to be honest. Maggie and I have been collecting our mail from a neighbourhood mail box for years and at the end of the day, it really isn’t all that big a deal to us. But it is a big deal for many Canadians.

There has been quite an outcry at the loss of daily door-to-door delivery and the roughshod manner in which Canada Post has overruled municipal governments and citizens about where the boxes will be installed.claire-marie-gagnon-sits-in-front-of-the-canada-post-communi

Many people are – well, to put it delicately – pissed.

Some have taken to protest by planting gardens on the site of a proposed mail box. Others have picketed and a few enterprising souls have laid down on the site of a new box and refused to move out of the way of the installers.

It isn’t quite the French Revolution but we’re Canadian and that’s how we do things here.

The Conservative government pretty much ignored the issue, most likely because there didn’t appear to be any niqab-wearing letter-carriers but the new incoming Liberal government has ordered a halt to the installation of the mail boxes until a full review has been conducted.

That caught my attention – not because I agree or disagree with any of the decisions taken before or since but rather because of the amount of political indecision triggered by a fundamental lack of business vision by all concerned. Continue reading

Six Weeks In and I Already Want to Rewind 2014

I think I’ve pretty much had all of 2014 that I can take for awhile. In fact, if I was wine, they wouldn’t bother to bottle this vintage; they’d just toss it out and hope for a better result next year.

We’v had three deaths in the family over two weeks in January and this past weekend the mother of one of Maggie’s oldest friends – dating all the way back to their university days – died. Just to make sure that February keeps up with January, I had an idiot hit my car earlier today and do somewhere between $2,000 and $3,000 damage to it although I suspect I’m being modest in my estimate considering that most of the front of the car has been sheared off. Continue reading

We’re Here To Serve – Yeah, right!

Before we get started, you should know that I’m not in a very good mood this morning. January has been a bit rough, with three deaths in the family over the past couple of weeks, the weather is a bitch and I’ve just spent the better part of three hours in an unbelievable cock-up with online travel arrangements.

It is unbelievable how poor customer service is these days.

It was a simple process actually. Maggie is going to Scotland in April to visit the youngest daughter who is taking her Masters at the University of Edinburgh. Usually when we travel, we use a travel agent although we have used Expedia to book hotels from time to time. We like to pay as we go, so we use a Visa-debit card rather than credit. That means the money is taken from our bank account immediately and we can all sleep soundly secure in the knowledge that the universe is unfolding as it should.

It appears that there is a need for some remedial courses in universe unfolding. Continue reading